TERMS & CONDITIONS
Last Updated: September 2026 • Vaidix Pharma Pvt. Ltd.
Welcome to Vaidix. By accessing or using the Vaidix website, you agree to comply with and be bound by the applicable terms governing use of the website and the purchase of products.
1. Website Usage
You agree to use the website only for lawful purposes in accordance with applicable laws. You expressly agree not to:
- Attempt unauthorized access to the website, hosting servers, or databases.
- Interfere with or disrupt website functionality, integrity, or network security.
- Submit false, deceptive, or misleading personal or shipping details.
- Utilize automated crawlers, scrapers, or bots to harvest data or abuse promotions.
- Copy, distribute, or commercially exploit website content without written authorization.
2. User Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and restricting unauthorized access to your device. You agree to accept responsibility for all activities that occur under your account. You should notify Vaidix immediately at care@vaidix.in if you believe your account has been compromised.
3. Product Information & Accuracy
We make reasonable efforts to display accurate descriptions, ingredient specifications, and packaging representations. However, bottle packaging, batch artwork, or labels may vary slightly due to continuous product improvements.
Always inspect product packaging, expiration dates, and directional instructions before consumption.
4. Pricing & Availability
All prices listed on the website are in Indian Rupees (INR) and inclusive of applicable GST unless stated otherwise. Prices and stock availability are subject to change without prior notice. The applicable price for your purchase is the final price confirmed at checkout completion.
5. Orders & Cancellations
An order submission through the website constitutes an offer to purchase. Vaidix reserves the right to decline, cancel, or limit order quantities at our discretion under circumstances including:
- Unexpected product stock unavailability.
- Identified pricing or catalog typographical listing errors.
- Payment authorization failures or unverified Cash on Delivery orders.
- Delivery restrictions or non-serviceable pin codes.
- Suspected fraudulent activity or unauthorized bulk reseller purchases.
If an order is cancelled after payment deduction, a full refund is initiated to the original payment source per our Refund Policy.
6. Coupons, Discounts & Promotions
Promotional discount codes are subject to specific terms and conditions. Restrictions may include minimum cart order values, specific product eligibility, expiration dates, per-user usage limits, and maximum discount caps.
Only coupon codes successfully validated by the checkout system at the time of order placement are applicable. Coupons cannot be redeemed for cash or applied retroactively after order placement.
7. Intellectual Property Rights
All trademarks, trade names, logos, formulation names, graphics, text, photographic imagery, video media, and UI designs on this website are the proprietary property of Vaidix Pharma. Any unauthorized reproduction, modification, distribution, or commercial misuse is strictly prohibited under Indian and international copyright and trademark statutes.