SHIPPING & DELIVERY
At Vaidix, we aim to make your shopping experience simple and reliable from checkout to doorstep delivery.
Order Processing Journey
After an order is successfully placed, it goes through our structured verification and quality packaging process before handover to our courier partners:
Order Placed
Received in our system
Payment / COD Verification
Automated verification check
Order Confirmed
Approved for processing
Warehouse Processing
Items retrieved from climate storage
Packed Securely
Nitrogen-sealed and cushioned
Shipped
Dispatched from fulfillment center
Courier Handover
En route with priority logistics
Out for Delivery
Arriving at local delivery hub
Delivered
Safely handed over to you
Delivery Timelines
Estimated delivery time typically ranges from 2 to 6 business days and can vary based on:
- Delivery destination PIN code & remote zone classifications
- Courier partner network availability & flight connectivity
- Regional warehouse proximity
- Weather conditions, local disruptions or public holidays
* The estimated delivery date shown during checkout or in tracking notifications should be treated as an estimate rather than an absolute guarantee.
Order Tracking
Once your order has been dispatched, tracking information containing an AWB tracking code will be provided through your registered contact details (SMS / Email) and your account order history.
How to Track:
- Log in to your Vaidix account and visit Order History.
- Click “Track Shipment” to see live courier milestones.
- Alternatively, click the tracking link sent in your dispatch SMS.
Delivery Attempts
Our courier partners make up to 3 delivery attempts before returning an undelivered parcel to our warehouse. To prevent unnecessary delays:
- Ensure your complete postal address and landmark are entered accurately.
- Ensure your registered phone number is reachable for OTP / courier calls.
- Ensure someone is available to receive and acknowledge the parcel.
Damaged or Tampered Package
If your package appears visibly damaged, crushed, or tampered with at the time of delivery:
Take clear photographs or a short video of the outer box and courier label before opening.
Photograph the internal product and security seal.
Contact our support team immediately at care@vaidix.in with your order ID.
Have questions regarding an active shipment? Contact our customer support team →