RETURNS & REFUNDS
We want every Vaidix order to reach you safely and correctly. Because our products consist of wellness and consumable formulations, returns and replacements are subject to strict quality and hygiene eligibility criteria.
Eligible Return Situations
Assistance, replacement, or refund is provided if any of the following occur:
- You received an incorrect product differing from your ordered item.
- The product arrived physically damaged, broken, or leaking.
- The outer package was visibly crushed or damaged in transit.
- You received an incorrect quantity or missing package items.
- Another verified batch issue covered under our standard quality policy.
Ineligible Return Situations
To protect customer health and uphold pharmaceutical hygiene standards:
- Opened, consumed, or unsealed consumable health supplements.
- Products with removed or defaced serial numbers, batch codes or seals.
- Products damaged due to personal misuse, improper storage, or heat.
- Requests made beyond the standard 7-day reporting window.
How to Request a Return or Replacement
Contact our customer support team within 7 days of delivery with the following mandatory details:
Your registered Vaidix order identifier.
Specific item name from the parcel.
Clear description of the issue encountered.
Clear image showing the product defect/bottle.
Image of courier label and outer box.
Send your request to care@vaidix.in. Our review team will verify your claim and communicate the next steps within 24 to 48 business hours.
Looking for Complete Refund Timelines?
For detailed information on refund mechanisms, bank processing times for Prepaid orders, and verification requirements for Cash on Delivery orders, view our dedicated Refund Policy.