REFUND POLICY
Refunds are processed according to the applicable return and refund conditions for the relevant order and product. Here is our complete, transparent protocol.
When a Refund May Be Considered
A full or partial refund will be approved under the following qualifying scenarios:
Order Cancellation Prior to Dispatch
An eligible order is cancelled before warehouse packing and courier dispatch.
Incorrect Product Delivery
An incorrect item was delivered that does not match your confirmed order invoice.
Qualifying Damaged Product
The item arrived physically damaged or broken in transit with photographic proof.
Approved Return Claim
A return has been officially authorized and received back under our return conditions.
Unfulfillable Order with Collected Payment
An item is found to be out of stock after successful online payment deduction.
Refund Processing Timelines by Payment Mode
After a refund is approved and initiated by Vaidix, the time taken for the amount to reflect in your account depends on the financial provider:
UPI (Google Pay, PhonePe, Paytm)
24 – 48 HoursCredited directly back to the linked bank account or VPA.
Credit / Debit Cards
5 – 7 Business DaysTime taken depends on your issuing bank’s billing & settlement cycle.
Net Banking
3 – 5 Business DaysReversed to the original source bank account via PG gateway.
Cash on Delivery (COD)
3 – 5 Business DaysProcessed via secure NEFT bank transfer upon verification of account details.
Cash on Delivery (COD) Refunds
For Cash on Delivery orders, Vaidix will request your bank account details (Beneficiary Name, Account Number, IFSC Code, and Bank Name) or verified UPI VPA to initiate an authorized NEFT bank transfer.
* Cash refunds in person are strictly not offered due to courier regulatory policies.
Fraud Prevention & Security
Vaidix customer care representatives will NEVER ask for your debit card PIN, CVV, OTP, or Net Banking login passwords. Only share your standard account number and IFSC code for refund deposits.