PRIVACY POLICY
Effective Date: September 2026 • Last Updated for Indian Digital Data Protection
Your privacy matters to us. When you use the Vaidix website, place an order, create an account, contact customer support, or otherwise interact with our services, certain information may be collected to operate and improve the platform.
1. Information We May Collect
Depending on how you use our platform, collected information may include:
- Full Name & Contact Information
- Mobile phone number & Email address
- Billing & Delivery shipping addresses
- Order history & purchased product details
- Payment transaction confirmation IDs
- Account profile login credentials
- Customer-support emails & chat communications
- Website usage, IP address & device telemetry
2. How We Use Information
We process collected data for lawful business purposes including:
- Fulfilling, packing, and dispatching physical orders to your address.
- Confirming customer identity and authenticating account sessions.
- Transmitting SMS and email updates regarding dispatch and delivery tracking.
- Providing customer care assistance and answering product usage inquiries.
- Executing online payments and processing authorized returns and refunds.
- Detecting and mitigating fraud, card abuse, or automated malicious traffic.
- Maintaining statutory business, tax, and invoicing records as required by Indian law.
- Sending optional newsletter dispatches and promotional coupon releases where consented.
3. Payment Information
All online payments are processed through RBI-authorized payment aggregator gateways integrated with the Vaidix platform.
Important Security Reminder:
Vaidix does not store raw credit card numbers or banking passwords on our servers. Sensitive payment credentials should never be shared with Vaidix customer support representatives over email, chat, or unofficial channels.
4. Cookies & Similar Technologies
The website uses essential session cookies to remember items in your shopping bag, preserve active logins, understand browsing patterns, and ensure seamless navigation. You can manage cookie preferences via your web browser settings.
5. Data Security Standards
We implement industry-standard SSL/TLS encryption, firewall architectures, and stringent access controls to prevent unauthorized access, alteration, disclosure, or loss. While we take rigorous precautions, no digital transmission over the internet can be warranted as 100% impenetrable.
6. Third-Party Service Providers
Vaidix collaborates with verified third-party partners strictly to provide our ecommerce services:
- Payment gateways (e.g. Razorpay, Cashfree, PayU)
- Courier and logistics aggregators (e.g. Shiprocket, BlueDart, Delhivery)
- Transactional SMS and Email notification servers
- Cloud hosting and web infrastructure providers
Data shared with third parties is strictly limited to the minimum necessary for service execution under binding confidentiality contracts.
7. Your Information & Grievance Officer
If you wish to access, rectify, or request deletion of your personal data, or have questions regarding our privacy practices, please contact: